Our returns policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Governments website
Can I return a product?
Our returns policy gives you 30 days to return a product. This policy starts on the day after you have
received your goods.
What if I change my mind?
If the product being returned is unwanted then it must be returned with its original packaging.
Please contact us if you are returning any product.
What if my item(s) arrive faulty or damaged?
Being a top seller of light bulbs we know how important it is to package the goods well, to ensure they
survive the postal system! We use bubblewrap, cardboard boxes and any other necessary protective
packaging to ensure your goods get to you in the condition they left us.
On the rare occasion that any of your items do get damaged in the post or arrive faulty we ask you take
photographs and contact us within 7 days of receiving the item. We will then issue a prepaid label for you
to return the product, and will replace or refund once we receive the item(s) back.
How do I return my item(s)?
Please contact our customer service team who will be happy to assist in the return of your item(s).
We will need your order number and name when you contact and the reason for return.
If the product arrived faulty or damaged we will email you a prepaid label and returns form so you can send
the product back free of charge. You will need to get a proof of postage receipt from the post office.
This does not cost anything but without it we may not be able to process your refund or replacement in
the rare event that your item gets lost in the post.
All products that are returned to us are checked by our returns department.
If you have requested a replacement you will receive an email when it has been dispatched to you.
If you require a refund this will be processed within 2 working days of receipt of the item, to the payment
method used at time of purchase, ie Paypal or credit card.
Who pays for my return?
If the item is unwanted or no longer required then you must pay to return the item to us and use a suitable
tracked delivery service. Please contact us before returning any items.
If you were sent the wrong item, the item arrived damaged or is faulty, then we will pay the return postage
cost by emailing you a prepaid label.
Get in contact
Need to contact us to return an item or for any other reason? Our dedicated customer service team is here
T: 07944 073444*
*Calls to a mobile will be charged at your standard rate